FAQs

Frequently Asked Questions

Do I qualify for an EPC (Enhanced Primary Care) Team Care Plan?


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Do you see veterans affairs patients?


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How long are your sessions?


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Can you provide home visits?


We prefer to treat in our clinic as we have access to all our required equipment for diagonsing, treatment and rehabilitation. However, we do provide home visits to some of our long-term established clients, depending on their needs.




Do you need a referral?


You do not need a referral to see one our Physiotherapists.




Do you have HICAPS?


Yes, we have HICAPS for Medicare payments so only the gap is payable on the day.




Are you part of the NDIS?


This is a complex issue. NDIS as of 2019 for Physiotherapy offer a rebate fee of $191.00. At Upright Physiotherapy, we are not registered to cater for NDIS managed patients. As our company is small, the cost for set up and accreditation is too high for us. However, we do manage self managed NDIS and non NDIA managed patients!




Do you support Insurance / Work Cover and DVA?


Yes, at Upright Physiotherapy we are happy to support Insurance / Work Cover and DVA patients. Please contact our administration staff to advise of your status. Fees for DVA follow the recommended costing and appointment will be 30 minutes long. Insurance/workcover sessions will be 1 hour long. Initial costs will be payable by the client until such time the insurers or work cover agree to the Terms of Service. This is rebatable from your insurer / work cover. After such time as the Terms of Service are agreed to, all claims will be made directly to your insurer / work cover.




Do you accept Chronic Disease Management Plans?


Yes, we accept Chronic Disease Management Plans




Can you help me enter the NDIS?


Navigating the application process and the requirements to get yourself or a loved one accepted by the NDIS is no simple task. There are many stories of very eligible patients being denied access. At Upright Physiotherapy we find 'understanding' the process can mitigate poor outcomes for patients. Our staff have extensive experience in managing complex neurological patients and will take the time to explore the key information, undertake the appropriate assessments and develop a suitable application with you to optimise your success in the NDIS application process. Let us help you today.




Can you help me develop a plan to obtain NDIS funding?


Have you recently been accepted for NDIS funding? Are you looking to improve your access to funding for resources and support? If you have been recently accepted for NDIS but are struggling with the process of acquiring and commencing therapy UpRight can advocate for you to improve your access to funding for resources and support. At UpRight Physiotherapy our staff have experience working with patients to develop suitable plans for capacity building activities and equipment requirements. We can work together with your healthcare team to ensure your application is appropriate for you and gives you the resources to maximise your outcomes. Contact us today to discuss your need




Do you provide equipment scripting?


Yes, at Upright Physiotherapy our staff as skilled to support you in understanding the equipment, mobility aids, wheelchairs and home supports that will enhance your independent living, quality of life and participation. Let us help you with integrating equipment into your NDIS plan. Contact us today.




Do you provide your capacity building therapy?


Yes, at Upright Physiotherapy our staff are experts in the management of central and peripheral neurological conditions, movement disorders, dizziness and imbalance. This includes Traumatic brain injuries, Stroke, Parkinson's, Multiple Sclerosis, Cerebellar dysfunction, Guillan Barre, Chronic Inflammatory Demyelinating Polyneuropathy, Spinal Cord Injuries just to name a few! We have seen and managed it all. Let us help you with your therapy to optimise your function, participation and quality of life. Contact us today!




Are you looking to enter the NDIS?


UpRight Physiotherapists specialise in neurological conditions and can help you and your health care team to submit an application that captures your unique requirements. Whether you require assistance yourself or you are helping a loved one through the process it is challenging to navigate and there are many stories of eligible patients being rejected because of problems with their application. We can help you to understand the process and act as a caseworker, navigating you through the confusing “Access Request Form” using language that the NDIS assessors are familiar with smoothing the way for a plan to be created and removing any unnecessary stress in the process. We have been successful in helping a number of clients receive planning approval because of our extensive experience in managing complex neurological patients. We will take the time to explore the key information, undertake appropriate assessments and develop a suitable application with you.




Looking for a skilled physiotherapist to provide your capacity building?


UpRight Physios are specialised Neurological physiotherapists with a deep understanding of the neurological system and the alignments that affect it. We are experts in the management of central and peripheral neurological conditions, movement disorders, dizziness and imbalance. This includes Traumatic Brain Injury (TBI), Stroke, Parkinson’s Disease (PD), Multiple Sclerosis (MS), Cerebellar changes, Guillan Barre (GB), Chronic Inflammatory Demyelinating Polyneuropathy, Spinal Cord Injuries (SCI) and many, many more complex and challenging conditions. Let UpRight help you to get you back on your feet today!




Looking for suitably skilled physiotherapists for equipment scripting?


At UpRight Physiotherapy our staff are skilled to support you through the scripting and prescription process. Mobility aids, wheelchairs and home supports can enhance your independent living, maximise your participation and quality of life. Because of how beneficial appropriate equipment can be it is pivotal that a skilled physiotherapist assists you through this process. Let us help you with integrating equipment into your NDIS plan.




Do you have free, secure onsite parking?


Yes, we have free secure onsite parking availble for all clients. We can provide a rebate on departure. There's also a great coffee shop downstairs!




Is your location wheelchair accessible?


Yes, we are.





We're here to help you to solve your neurophysiotherapy and vestibular problems.

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